FAQ + Policies


Current Turnaround Time for Made to Order Embroidery:

3 weeks for larger embroidery.

1-3 business days for ornaments.

If you need an item made & sent sooner, I must be notified BEFORE you place an order & I must agree that I can fulfill your order in the time frame you are requesting.

How will my items be shipped?

Standard shipping is FREE if you are within the United States! This does NOT include priority 1-3 day delivery.

All embroidery hoops ship in either a mailer or box, depending on the size. All embroidery hoops arrive gift wrapped for your convenience! If you are interested in sending a gift directly to a recipient, please put their shipping address at checkout + put a note in the "Special Instructions for Seller" at checkout if you would like me to include a hand written note with your gift.

How long does shipping take?

On average, if you are within the U.S. - 7 business days or less.

For international shipping, I have seen packages being delivered as soon as 7 days from the ship date and as long as 5 weeks from the ship date. It is something i have zero control over

If you are within the U.S. and want expedited shipping, PLEASE contact me for a quote beforehand! Expedited shipping costs are NOT included in my free shipping to U.S. Residents deal!

Refund Policy:

For Ready To Ship Embroidery: In the very odd event that you are completely unsatisfied with your purchase, I will allow you to return it within 5 days of receipt. Shipping costs are NON refundable. Buyer pays return shipping.

For Custom/Made to Order Embroidery: I simply cannot refund or exchange ANY custom work. If I made an error with your order (spell something incorrectly, make you the wrong size) I will remake the item & replace it for you! If you: did not specify you needed an order by a certain date BEFORE placing your order, provided me with incorrect colors and/or information, your order is not eligible for a return or exchange! Once the order is placed, it cannot be cancelled. I begin custom orders when they are placed, whether it is drawing sketches or making the product right away. Please be 100% sure when purchasing.